System Administrator — July 2014 to Present

West Palm Beach, FL

  • Managing a team that supports the IT needs for roughly 300 employees.
    • Responsible for handling IT support tickets and assigning jobs to others.
    • Built the ticketing system that we use to track and close 20+ tickets per day.
  • Performing as a system administrator
    • Built and maintain a cluster of Asterisk/Vicidial based servers.
    • Built and maintain a network spanning 20 offices all interconnected by VPNs, SIP trunking, long-range wireless and/or fiber optics.
    • Scripted a sales tracker that uses my own heuristic algorithms to predict which phone numbers in a dataset are more likely to result in a sale based on what we know about the callee and previous sales to people like him/her.
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